With over 10 years of technical support expertise, I've specialized in user assistance and IT management. My technical proficiency extends across various platforms, including Windows OS, Linux, Mac OS, Active Directory, and Remedy ticketing. I take pride in my ability to swiftly troubleshoot hardware and software issues, streamlining operations for enhanced efficiency.
In addition to my IT skills, I bring a wealth of web design expertise, proficiency in Adobe Creative Suite, Java, WordPress, graphic design, typography, and brand use and design to the table. My diverse skill set allows me to not only resolve technical challenges but also contribute creatively to projects, ensuring a well-rounded approach to problem-solving and innovation.
Additionally, I've contributed to knowledge sharing by training users and meticulously documenting processes. My seamless collaboration with cross-functional teams has been a cornerstone of my success, resulting in a proven track record of delivering prompt resolutions and consistently enhancing technical and creative performance.